VIP Rewards at AU Casinos Carrying Lucky Green Casino

| Tier | Min. Deposits (AUD) | Min. Wagers (AUD) | Cashback | Withdrawal Limit | Account Manager | | --- | --- | --- | --- | --- | --- | | Bronze | $100 | $500 | 0.5% | $5,000/day | No | | Silver | $500 | $5,000 | 1% | $10,000/day | No | | Gold | $2,000 | $25,000 | 1.5% | $25,000/day | Yes | | Platinum | $5,000 | $75,000 | 2% | $50,000/day | Yes | | Diamond | $10,000 | $150,000 | 3% | $100,000/day | Yes |

Wagers are calculated across all games (pokies, table games, live casino). Deposits and wagers reset on your account anniversary, so tier status is reviewed annually. You can drop tiers if activity falls below thresholds, but the casino typically gives 30 days' notice before demotion.

Bonus funds wagered count toward tier progression, but bonus winnings do not count as deposits. Only real-money funds count as qualifying deposits.

Cashback and loyalty point mechanics

Cashback is paid weekly on net losses (total wagered minus total won) from the previous calendar week. It's credited directly to your account as real money, no playthrough required.

Loyalty points accumulate at a rate of 1 point per AUD $1 wagered. Points can be redeemed for bonus credit at a fixed rate: 100 points = $1 bonus credit. Higher tiers earn bonus point multipliers; Platinum and Diamond members earn 1.5x points on all wagers.

Points never expire as long as your account remains active. If you're inactive for 12 months, your points balance is forfeited, but reactivating your account restarts the clock.

Personal account manager - what they actually do

Gold tier and above unlock a dedicated account manager. This is a real person assigned to your account, not an automated chatbot.

Your manager handles:

Personalised bonus offers tailored to your play history
Fast-track KYC and document verification (usually same-day)
Direct phone or email support (priority queue, shorter wait times)
Withdrawal assistance and limit increase requests
Proactive outreach about new games or promotions matching your preferences

Managers are available during business hours (9am-5pm AEST, Monday-Friday). For urgent issues outside hours, standard support still applies, but your manager will follow up first thing the next business day.

Exclusive VIP perks and limits

Beyond cashback and points, VIP members enjoy:

Higher withdrawal limits: Bronze starts at $5,000/day; Diamond reaches $100,000/day. Limits reset daily at midnight AEST.
Faster KYC processing: Gold and above see document verification completed within 24 hours (vs. 3-5 days for standard members).
Birthday bonus: All tiers receive a bonus credit on their birthday month (amount varies by tier).
Exclusive tournaments: VIP-only leaderboard competitions with prize pools running monthly.
Priority support: Dedicated phone line and chat queue for Gold+ members.
Reload bonuses: Periodic deposit matches (e.g., 25% up to $500) sent only to active VIP players.

Platinum and Diamond members also receive quarterly "loyalty gifts"-surprise bonus credits or free spins sent without promotion codes.

How to apply or get invited

You don't need to apply. The VIP program is automatic; once you meet Bronze tier criteria (AUD $100 deposit + $500 wagered), you're enrolled immediately.

If you want to accelerate tier progression, deposit larger amounts and play across multiple game categories. The casino tracks wagers in real time, so your tier status updates as soon as thresholds are met.

Existing players can check their current tier and progress toward the next level in the account dashboard under "VIP Status" or "Loyalty".

VIP status is tied to your account and cannot be transferred. If you close your account, tier progress is lost. Reopening requires starting from Bronze again.

For questions about your specific tier benefits or account progression, contact Lucky Green support or ask your account manager if you're Gold tier or above.