Responsible Gambling

This page outlines responsible gambling tools, how to use them, and where to find help.

Most licensed casinos, including offshore operators accepting Australian players, offer built-in controls to help you manage your play.

Deposit limits cap how much you can deposit in a set period (daily, weekly, monthly). Once set, you cannot exceed that amount until the period resets. This is one of the most effective tools for preventing overspending.

Loss limits restrict how much you can lose in a given timeframe. If you hit your loss limit, your account is temporarily locked from further play.

Session time limits automatically log you out after a set duration (e.g., 30 minutes, 1 hour). This breaks extended play sessions and gives you a chance to step back.

Reality checks are pop-up notifications that remind you how long you've been playing and how much you've wagered or lost. They appear at intervals you set (e.g., every 15 or 30 minutes).

Cooling-off periods temporarily suspend your account for a set time (typically 24 hours to several weeks). You cannot log in or place bets during this window, but your account remains active.

Self-exclusion is a longer-term commitment. Once activated, your account is closed for a minimum period (often 6 months to several years, depending on the casino). You cannot reopen it during that time, and the operator will not contact you with promotional offers.

[!TIP] Set deposit limits before you start playing, not after a losing session. It is far easier to enforce a limit you've already chosen than to impose one in the heat of the moment.

If Lucky Green Casino provides a responsible gambling or account settings section, you will typically find deposit and loss limit controls there. Steps usually follow this pattern:

1. Log into your account and navigate to "Account Settings" or "Responsible Gambling".
2. Select the limit type (deposit, loss, session time, or cooling-off).
3. Enter your preferred amount or duration and confirm.
4. Review the terms - most limits take effect immediately and cannot be lowered until the current period ends.

If you cannot locate these tools or they are not clearly documented on the site, contact customer support to ask how to set limits or request a manual cooling-off period.

If gambling is causing distress, these services are free, confidential, and available 24/7 across Australia.

Gambling Help Online Phone: 1800 858 858 Website: https://www.gamblinghelponline.org.au Offers counselling, support groups, and resources for problem gambling. Staffed by trained counsellors who understand gambling harm.

Lifeline Australia Phone: 13 11 14 Website: https://www.lifeline.org.au 24/7 crisis support for any personal crisis, including gambling-related stress and financial hardship.

GambleAware NSW Website: https://www.gambleaware.nsw.gov.au Information, self-assessment tools, and referrals for NSW residents.

Victorian Responsible Gambling Foundation (VRGF) Phone: 1800 858 858 (same as Gambling Help Online) Website: https://www.vrgf.org.au Dedicated support and research for Victoria.

Gamblers Anonymous Australia Website: https://www.gamblersanonymous.org.au Peer support meetings and 12-step recovery program.

[!RISK] Online gambling carries financial risk. Under Australian law, many offshore casinos operate in a grey area and are not regulated by local authorities. If you lose money you cannot afford to lose, or if gambling is affecting your mental health, relationships, or work, contact Gambling Help Online on 1800 858 858 immediately. Support is free and confidential.

If you use more than one online casino, self-exclusion at one site does not block you from others. You may need to self-exclude from each operator separately.

Some Australian states offer multi-operator self-exclusion schemes that can block you from multiple licensed venues at once. Check your state's gambling regulator website for details:

• NSW: Liquor & Gaming NSW
• Victoria: Victorian Gambling and Casino Control Commission
• Queensland: Office of Liquor and Gaming Regulation
• South Australia: Gambling Licensing and Enforcement Division

For offshore casinos, self-exclusion is typically managed directly with the operator.

Consider reaching out to a counsellor or support service if you:

• Spend more on gambling than you can afford to lose.
• Gamble to escape stress, anxiety, or low mood.
• Chase losses by betting more to recover money.
• Hide gambling activity from family or friends.
• Miss work, study, or social commitments because of gambling.
• Feel anxious or irritable when not gambling.
• Borrow money to gamble.

None of these signs mean you are a "bad person" - they are common warning signs that gambling has become harmful, and professional support can help you regain control.

For more information on responsible gambling practices and how to recognise problem gambling, visit Gambling Help Online or speak to a counsellor on 1800 858 858.